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• Company: ECP
• Location: Remote (U.S.-based)
• Job Type: Full-Time | Mid-Level
• Schedule: Monday–Friday, 10:30 AM – 7:00 PM CT
• On-Call: Rotational after-hours support required

About the Role

ECP, a leading SaaS provider for senior living communities, is hiring a Customer Support Representative to deliver top-tier service to over 6,500 client sites. You’ll be the first point of contact for users, resolving issues via phone, email, and ticketing systems, while helping shape the future of ECP’s customer experience.

Key Responsibilities

• Respond to customer inquiries and troubleshoot software issues
• Clarify support requests and guide users to resolution
• Maintain accurate records in HubSpot
• Document interactions in ECP’s internal ticketing system
• Support product launches and contribute to documentation updates
• Share product feedback with the Product Management team
• Participate in an after-hours on-call rotation

What You’ll Bring

• 1–2+ years of customer service experience
• Familiarity with eMARs, EHRs, or healthcare software (preferred)
• Strong problem-solving and communication skills
• Bachelor’s or Associate’s degree (preferred)
• Ability to work independently in a secure remote environment

• Application Link: Apply via ECP Careers

This is a great opportunity to join a growing healthtech company and become a product expert in a mission-driven space.