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• Employer: Arcus FM
• Location: Redditch, United Kingdom
• Job Title: Customer Support Scheduler
• Salary: £25,853/year + up to 4% discretionary bonus
• Contract Type: Permanent | Full-Time (40 hours/week)
• Schedule: 7am–7pm, 7 days/week (flexibility required)
• Application Deadline: 30 August 2025

Purpose of the Role

Arcus FM is seeking a proactive Customer Support Scheduler to join its Central Operations Planning team. You’ll play a vital role in coordinating field engineers, managing reactive and urgent maintenance requests, and ensuring service delivery meets strict SLAs and KPIs.

Key Responsibilities

• Schedule engineers using the Aeromark system based on location, availability, and urgency
• Liaise with stores and field teams to ensure timely service delivery
• Handle high-pressure scenarios (e.g. power outages requiring 2-hour response)
• Manage reactive maintenance requests with up to 720-hour windows
• Communicate effectively with engineers, managers, and helpdesk staff
• Resolve scheduling conflicts and pushback with confidence and persuasion
• Maintain accurate records and support operational continuity

Skills, Experience & Qualifications

Required:

• Experience in scheduling or planning (any industry)
• Strong computer literacy and willingness to learn new systems
• SLA/KPI-driven mindset
• Excellent communication and problem-solving skills
• Resilience and confidence in high-pressure situations

What’s in it for You?

• Salary: £25,853/year
• Bonus: Up to 4% discretionary based on performance
• Leave: 25 days annual leave + bank holidays
• Pension: Matched contributions between 5% and 6%
• Benefits:
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Discounts: Up to 10% off B&Q/Trade Point, 20% off Nuffield Health

Click here to apply

Arcus FM is committed to career development and offers industry-leading learning opportunities.