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Mereo Fiber deploys fiber-based broadband networks and provides video content services and data communications integration to targeted real estate developers across the country. We're a collaborative, dynamic, and growing team offering competitive pay and a comprehensive benefits package.

What We Offer:

• $19/hour starting pay (higher for bilingual Spanish-speaking candidates)
• Medical, dental, vision, and life insurance
• Paid time off and company holidays
• 401(k) plan with company match
• On-the-job training and referral program
• Flexibility schedule

Job Summary: As a Tier 1 Customer Support Representative, you’ll interact with our customers (residents, property managers, and DIRECT TV clients) to resolve technical, billing, and installation issues via phone and email.

Responsibilities:

• Provide phone and email-based customer support
• Monitor property-wide service status using internal tools
• Open, prioritize, and track trouble tickets
• Troubleshoot internet service issues and escalate as needed
• Coordinate repair dispatch and follow-ups
• Serve as a liaison with internal departments
• Ensure customer issues are resolved efficiently
• Perform additional duties as assigned

Eligibility Criteria:

• Bilingual (English/Spanish) fluency preferred
• Excellent customer service and communication skills
• Strong computer proficiency and ability to learn new tools quickly
• Ability to multitask in a fast-paced environment
• Flexible schedule availability

Qualifications:

• High school diploma or GED
• Minimum 1 year of customer service experience
• Clean driving record

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift a minimum of 15 pounds at times.

Ready to Apply? Submit your application to join our growing team and help us make a real impact in fiber-based communication services. Click Link to Official Job Listing