Remote Customer Support Agent – $36K–$42K | SaaS Tech Company | Full Benefits
- Company: Motus
- Location: Remote (U.S.-based)
- Job Type: Full-Time | Mid-Level
- Pay Range: $17.50 – $20.50/hour ($36K–$42K/year)
- Schedule: Monday–Friday, 11 AM – 8 PM ET
- Application Deadline: Rolling
Join a Fast-Growing SaaS Leader Supporting Fortune 500 Clients
Motus is the industry leader in vehicle reimbursement and risk mitigation software, trusted by top global companies. As a Customer Support Agent, you’ll be the first point of contact for end users, helping resolve mobile device and account-related issues while gaining hands-on experience in a high-growth SaaS environment.
What You’ll Do
- Provide support via phone, email, chat, and ticketing systems
- Troubleshoot account access, order issues, and mobile device questions
- Escalate unresolved issues and document all interactions
- Meet KPIs and contribute to team performance goals
- Participate in training and cross-functional collaboration
What You’ll Bring
- High school diploma (or equivalent)
- Strong communication and technical troubleshooting skills
- Positive, team-oriented attitude
- Ability to multitask in a fast-paced environment
- Availability during 11 AM – 8 PM ET and some holidays
Benefits & Perks
- Medical, dental, vision insurance (effective day one)
- Open PTO and paid holidays
- 401(k) with company match
- $1,000 home office reimbursement
- $2,000 referral bonus
- Parental leave: 16 weeks maternity/adoption, 8 weeks paternity
- Mental health support via Modern Health
- Internet and mobile reimbursement
Click here to apply
Motus is committed to diversity, equity, and inclusion, and offers a flexible, remote-first culture where every voice is valued.
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