Customer Support Agent – £25K–£33K/year | The Flex | London, UK (Remote Eligible)
- Employer: The Flex
- Location: London, England (Remote flexibility)
- Job Title: Guest Service Agent (Customer Support Agent)
- Salary: £25,000–£33,000/year (estimate)
- Contract Type: Full-Time | Permanent
Purpose of the Role
The Flex is hiring a Customer Support Agent to deliver seamless, personalized service to modern renters. You’ll be the first point of contact for guests, guiding them from check-in to check-out while resolving inquiries and ensuring a smooth, comfortable experience.
Key Responsibilities
- Respond to guest inquiries via email, phone, and in-person
- Manage reservations, modifications, and cancellations
- Resolve complaints and service issues with empathy and efficiency
- Coordinate check-ins, key handovers, and property orientations
- Share local recommendations and support guest enjoyment
- Maintain accurate CRM records of guest interactions
- Collaborate with housekeeping, maintenance, and operations teams
- Represent The Flex brand with professionalism and warmth
Skills, Experience & Qualifications
Required:
- Experience in customer service, hospitality, or similar roles
- Excellent verbal and written communication in English
- Calm, solution-oriented approach to problem-solving
- Familiarity with CRM systems and office tools (Microsoft Office, Google Workspace)
- Ability to work independently and in a fast-paced team
- Flexibility for shifts, weekends, and holidays
- Passion for delivering exceptional guest experiences
What’s in it for You?
- Competitive salary and benefits
- Career growth in a fast-evolving company
- Training and professional development programs
- Collaborative work culture
- Discounts on The Flex properties for personal use
Click here to apply
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