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Hourly Rate: $28 - $30 | Remote | Flexible 15–20 hrs/week

Are you passionate about delivering exceptional customer support in a fast-moving, future-focused industry? This is your chance to become part of a team shaping the future of crypto and Web3. Messari, a leader in crypto market intelligence, is hiring a Customer Success Associate to help drive better user experiences and product engagement.

Why Work With Messari?

At Messari, we empower professionals—individuals and institutions alike—to navigate the crypto world confidently with accurate data, insights, and transparency. When you join us, you’re not just joining a company—you’re helping build the backbone of trust in the Web3 ecosystem.

What You’ll Gain

• Flexible, Remote Work: Work from anywhere, with 15–20 hours per week on your schedule.
• Strong Hourly Pay: Earn $28–$30 per hour for meaningful, customer-facing work.
• High-Impact Role: Be the face of Messari to subscribers, helping them maximize their product experience.
• Skill Growth: Gain hands-on experience in SaaS, CRM systems, customer success, and the crypto industry.
• Valuable Networking: Collaborate with top professionals in one of the fastest-growing sectors globally.

Your Key Responsibilities

• Be the go-to support contact for product and subscription inquiries via email.
• Troubleshoot issues, escalate when needed, and resolve customer challenges promptly.
• Manage 20+ daily customer queries efficiently with empathy and accuracy.
• Keep support content up-to-date: FAQs, guides, and knowledge base articles.
• Track customer health and feedback to inform product and sales strategies.
• Collaborate with Sales and Product teams to enhance user satisfaction and retention.

Who This Role Is Perfect For

• You’re customer-obsessed, solution-oriented, and have excellent communication skills.
• You thrive in a fast-paced, remote-first work environment.
• You love learning and are curious about crypto, finance, or SaaS technology.
• You’re organized, adaptable, and motivated to grow with a mission-driven company.

Bonus Skills (Not Required, But a Plus)

• Experience in customer-facing roles (0–2 years preferred).
• Familiarity with Salesforce CRM or Service Cloud.
• Previous work with startups or in SaaS environments.
• Strong interest or knowledge in crypto or financial markets.

Even More Perks at Messari

• Competitive Pay & Equity
• Flexible PTO—no caps or accruals
• 401(k) with 3% company match
• 80% coverage on health, dental, vision
• 18 weeks paid parental leave
• WeWork All Access + $500 remote work stipend
• $1,000 per year for professional development
• Wellness Weeks & Employee Assistance Plan

Ready to Make an Impact?

Join Messari and help us deliver world-class support while empowering people to make smarter decisions in the crypto space.

Apply now on the employer’s website to start your journey! - Apply Here