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• Employer: Cobalt Health
• Location: Linton House Clinic, Thirlestaine Road, Cheltenham, Gloucestershire GL53 7AS
• Job Title: Bookings Assistant
• Salary: £24,675–£26,632/year (depending on experience)
• Contract Type: Permanent | Full-Time (37.5 hours/week)
• Application Deadline: 23 July 2025

Role Overview

Cobalt Health is seeking a Bookings Assistant to join its patient-facing team. You’ll be the first point of contact for patients and referrers, helping book diagnostic imaging appointments (MRI, CT, PET/CT, ultrasound, X-ray) and providing compassionate, efficient service.

Key Responsibilities

• Receive and assess referral documentation
• Book appointments using the Soliton Patient Administration System (PAS)
• Handle phone and email inquiries with empathy and professionalism
• Print and dispatch correspondence to patients and healthcare professionals
• Conduct patient safety screening and record clinical information
• Support reception duties and Saturday/late-night clinic rotations
• Liaise with NHS and private sector professionals to coordinate appointments
• Maintain confidentiality and data protection standards

Skills & Qualifications

Essential:

• Minimum 5 GCSEs Grade A–C, including English and Maths
• Strong written and spoken English
• Intermediate computer skills and IT literacy
• Excellent communication and interpersonal skills
• Ability to work collaboratively and maintain a pleasant working atmosphere
• Meticulous attention to detail and time management
• Commitment to confidentiality and professional integrity

Desirable:

• ECDL or equivalent
• Familiarity with medical terminology
• Experience with Carestream Radiology Information System
• Previous experience in healthcare or busy reception/office environments

Benefits & Rewards

• Company pension scheme (salary sacrifice)
• 27 days holiday plus public holidays (rising with service)
• Life assurance (4x annual salary)
• Employee benefits programme
• Complementary healthcare scheme
• Modern working environment
• Service recognition awards
• Training and CPD support

Click here to apply

This is a fantastic opportunity to join a respected medical charity and contribute to patient care through efficient and compassionate service.