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Overview  

Exante, a leading wealth tech company, is seeking a remote customer service representative with strong communication and client-focused skills. If you're passionate about solving customer inquiries, maintaining high service standards, and working in a fast-paced environment, this role is for you! With full-time remote opportunities and ongoing career development, Exante provides an ideal platform for dedicated individuals to thrive.

About Exante  

Exante specializes in centralized trading solutions and B2B financial infrastructure, offering direct market access to over 1 million financial instruments, including stocks, ETFs, bonds, futures, and options—all accessible through a multicurrency account.

With a presence in over 70 locations, 600+ employees, and a workforce representing 60 nationalities, Exante is committed to empowering individuals and investing in its team. Driven by the principles of freedom, catalysis, privacy, and customer-centric service, the company provides unparalleled opportunities for growth.

Position Details  

•  Role: Customer Service Representative
•  Location: Remote (UK-based applicants preferred)  
•  Job Type: Full-Time  
•  Salary: Competitive  

Key Responsibilities  

As a customer service representative, you will: 

•  Manage client inquiries across multiple channels, including email, live chat, and phone calls.  
•  Provide individualized solutions by identifying customer needs and resolving issues efficiently.  
•  Liaise with internal teams for complex inquiries.  
•  Direct inquiries to relevant departments when required.  
•  Maintain in-depth knowledge of Exante’s product offerings and the financial industry.  
•  Uphold a positive company image while assisting clients.  
•  Contribute to FAQ updates, internal documentation, and side projects.  
•  Communicate feedback and suggestions to your line manager.

Eligibility Requirements  

To succeed in this role, candidates should: 

•  Possess knowledge of financial markets and the financial industry.  
•  Have prior experience with tools like Intercom, Zendesk, and Atlassian.  
•  Demonstrate experience in a brokerage/investment company.  
•  Be fluent in written and spoken English at a professional level.  
•  Exhibit strong client-focused service skills and understanding of basic technical principles.  
•  Showcase excellent communication, organizational abilities, and attention to detail.  
•  Be comfortable working in shifts and multitasking effectively.  

Benefits  

Exante offers several perks to its employees: 

•  Flexible corporate benefits tailored to individual preferences.  
•  A pleasant, informal work culture with a focus on employee well-being.  
•  Access to education and training programs for professional development.
•  Networking opportunities at corporate events.  
•  Global career opportunities across Exante’s locations.

Note: Benefits may vary depending on employment type and country.

Why Join Exante?  

Exante prides itself on empowering its employees while fostering a supportive culture. Here’s why Exante stands out: 

•  Truly inspiring work environment that prioritizes innovation and freedom.  
•  Opportunities to connect with professionals from around the globe.  
•  Commitment to ongoing education and career advancement.  

Application Process  

To apply, submit your CV/Resume and cover letter via the official Exante website.  

Application Deadline: Recruitment is ongoing—apply soon for immediate consideration!

Take the Next Step  

Are you ready to make a meaningful impact by delivering exceptional customer service? Join Exante today and become part of a global team committed to excellence and innovation. Apply now for this exciting remote opportunity!