Join Our Team: Customer Service/Call Centre Agent in Liverpool
Flexible part-time opportunities with a globally recognized company.
About the Role
Are you ready to become a key point of contact for a leading global industrial company? We’re looking for customer service/call center agents to join our dynamic team in Liverpool. This role offers flexible hours, training, and a chance to thrive in a fast-paced environment while delivering exceptional service.
Position Details
- Job Title: Customer Service/Call Center Agent
- Location: Liverpool, UK
- Salary: £11.44 £12.44 per hour
- Job Type: Part-Time
Working Hours:
- Monday to Sunday, 5 PM–10 PM (weekend availability is mandatory).
- Various shift patterns are available, with a minimum of 20 hours per week.
Training Period:
- 2 weeks of full-time training.
- Monday to Friday, 12 PM–8 PM.
Key Responsibilities
As a customer service/call center agent, you’ll play an essential role in ensuring clients receive top-notch service and support. Your tasks will include:
- Handling incoming calls and emails, offering reassurance to clients who may be anxious or upset.
- Demonstrating exceptional customer service skills using your previous call center experience.
- Communicating with a warm, welcoming telephone manner, always being personable and courteous.
- Providing comprehensive information and solutions with a customer-focused approach.
- Displaying empathy and emotional intelligence while managing emotions effectively.
- Coordinating customer care in line with company requirements.
- Utilizing technology to streamline processes effectively.
- Working professionally in high-pressure situations while maintaining focus and attention to detail.
- Embracing company values: responsibility, excellence, collaboration, agility, integrity, and innovation.
Who We’re Looking For
We’re seeking reliable and enthusiastic individuals who can excel in a fast-paced environment while upholding the highest standards of customer care.
Required Documents
To apply, you’ll need:
- A CV/Resume
- A Cover Letter
Why Join Us?
If you’re looking for a flexible, rewarding part-time role with a globally recognized company, this is your chance! Become part of a team that values excellence, customer satisfaction, and teamwork.
Application Process
Qualified and interested candidates should submit their applications. Click Here
Application Deadline: Open until filled.
Start your journey with us today, and take the next step in your career!