Remote Opportunity: Customer Service Representative at BIRI INDUSTRIES UK LTD.
If you're looking for a flexible remote role with an ambitious e-commerce company, BIRI INDUSTRIES UK LTD. might have the perfect opportunity for you. The company is hiring a Customer Service Representative to help ensure smooth and exceptional online shopping experiences for their growing customer base.
About the Position
- Position: Customer Service Representative
- Location: Remote (Manchester)
- Salary: £16.00 per hour
- Type: FullTime
This role is tailored for experienced professionals with e-commerce expertise, particularly those familiar with platforms like Amazon UK. It’s an exciting opportunity to apply your communication and problem-solving skills while working remotely in a fast-paced environment.
Key Responsibilities
- Customer Support: Address customer inquiries professionally via Amazon messaging, emails, and other channels.
- Order Management: Track orders, process returns/exchanges, and resolve delivery issues or discrepancies.
- Sales Assistance: Provide product guidance, encourage purchases, and upsell when appropriate.
- Product Listings: Ensure product descriptions, images, and pricing are accurate and up-to-date on Amazon and other e-commerce platforms.
- Customer Feedback: Monitor and respond to reviews and ratings, addressing concerns to enhance satisfaction.
- Collaboration: Work closely with warehouse, logistics, and marketing teams to resolve customer concerns.
- Problem Resolution: Efficiently handle refunds, returns, and complaints to uphold excellent service standards.
- Compliance & Performance: Stay informed of Amazon policies and ensure adherence while optimizing store performance.
- Administrative Duties: Accurately maintain order details and customer records in internal systems.
What We’re Looking For
Ideal candidates will have:
- Ecommerce Experience: Prior experience in an online sales role, especially with Amazon UK or similar platforms.
- Communication Skills: Strong written and verbal communication with a customer-focused approach.
- Technical Expertise: Familiarity with Amazon Seller Central and proficiency with tools like Excel, Word, and email platforms.
- Problem-Solving Abilities: A calm and effective approach to challenging customer situations.
- Attention to Detail: Accuracy in order processing and data entry.
- Team Collaboration: A cooperative spirit for working across departments to improve service quality.
- Adaptability: Quick learners who can adjust to new systems and processes, particularly in dynamic e-commerce settings.
Why Join BIRI INDUSTRIES UK LTD.?
This role offers the flexibility of remote work and the chance to be part of a forward-thinking e-commerce company. You’ll play a key role in supporting customers and driving company growth, all while enjoying a competitive hourly rate of £16.00.
How to Apply
If you’re passionate about customer service and have the right e-commerce expertise, we’d love to hear from you. Submit your CV and cover letter highlighting your skills and what makes you the perfect fit for this role.
Application Deadline: Open until filled
Take the opportunity to make an impact in the fast-growing world of online retail. Click here to Apply today and join a dynamic, innovative team!
Last Modified: 2025-03-20 08:25:51
