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• Employer: TEKsystems
• Location: Remote (based in Chino, CA)
• Job Type: Full-Time | Temporary
• Application Deadline: 23 July 2025

Role Overview

TEKsystems is hiring a Remote Call Center Representative to support Kwikset, a leader in smart lock technology. You’ll be the first point of contact for customers needing help with installation, troubleshooting, or product information—sometimes in urgent lockout situations.

Key Responsibilities

• Handle high volumes of inbound calls and emails
• Guide customers through technical solutions and product features
• Document interactions and resolutions accurately
• Evaluate product issues and determine next steps
• Collaborate with team members and escalate complex cases

Required Skills & Qualifications

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Basic computer proficiency (35+ WPM typing speed)
• Self-starter attitude with a willingness to learn technical details
• Bilingual in Spanish or French is a plus

Bonus Experience:

• 1+ year in call center or product support
• Background in hardware, home improvement, or tech support
• Mechanical or technical troubleshooting skills

Pay & Benefits

• Hourly Rate: $18.00
• Benefits (if eligible):
  • Medical, dental, and vision insurance
  • Life and accident insurance
  • 401(k) retirement plan
  • Short- and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Paid time off and sick leave

Click Here to Apply

This is a fully remote role with a supportive team environment and the chance to make a real impact in people’s lives.